Patient Access Manager: Lead Experience & Operations

HCA Healthcare; San Antonio (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical plan

Wellbeing support

401(k) match

Job summary

HCA Healthcare Texas is seeking a Patient Access Manager to support the Director in daily operations of all Patient Access functions, and to serve as the liaison between the Shared Service Center (SSC) and the facility.

You will lead policy implementation, assess department performance, coordinate staff education, recruit and coach Patient Access staff, and promote outstanding customer service in alignment with HCA’s compassionate care standard.

Qualifications

• Bachelor’s degree in Business or related field required.
• Minimum three years’ healthcare management experience.

Responsibilities

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

Education

Bachelor’s Degree in Business or related field

Job description

HCA Healthcare Texas is seeking a Patient Access Manager to support the Director in daily operations of all Patient Access functions, and to serve as the liaison between the Shared Service Center (SSC) and the facility.

You will lead policy implementation, assess department performance, coordinate staff education, recruit and coach Patient Access staff, and promote outstanding customer service in alignment with HCA’s compassionate care standard.