Patient Services Manager- TCHATT

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center in Texas is seeking a Manager of Patient Services to oversee patient access initiatives and manage day-to-day operations within the assigned functional unit, ensuring seamless and streamlined patient experiences.

You will monitor KPIs, coach staff, coordinate with other departments, and participate in management meetings and stakeholder engagement to improve service standards and staff development.

Qualifications

• High School diploma or equivalent with 5 years of experience.
• At least 1 year of supervisory experience.
• Preferred: Bachelor's degree in a health-related field.

Responsibilities

• In conjunction with Managing Director, develops processes for scheduling flows with consortium and other consortium projects/stakeholders.
• Data reporting and tracking related to scheduling.
• In coordination with leadership and other program directors, communicates and organizes access to services.
• Serve as an active contributor during management meetings.
• Attend and contribute to teleconferences, conferences and trainings.
• Responsible for management and evaluations of supervised staff.
• Attend and engage in stakeholder meetings.
• Provide support/supervision and directions to the Patient Service Specialist.

Skills

Supervisory experience

Interdisciplinary teamwork

Education

High School diploma

Bachelor's degree in health-related field

Job description

Position Description

Oversees patient access initiatives and manages day-to-day operations within the assigned functional unit. Ensures seamless and streamlined patient experiences by optimizing processes and enhancing patient access to quality healthcare services. Monitors Key Performance Indicators (KPIs). Provides coaching and conducts employee evaluations. Coordinates with other departments to ensure consistent service standards. Trains other PSS team members.

Position Description

Oversees patient access initiatives and manages day-to-day operations within the assigned functional unit. Ensures seamless and streamlined patient experiences by optimizing processes and enhancing patient access to quality healthcare services. Monitors Key Performance Indicators (KPIs). Provides coaching and conducts employee evaluations. Coordinates with other departments to ensure consistent service standards. Trains other PSS team members.

Major/Essential Functions

• In conjunction with Managing Director, develops processes for scheduling flows with consortium and other consortium projects/stakeholders.
• Data reporting and tracking related to scheduling.
• In coordination with leadership and other program directors, communicates and organizes access to services.
• Serve as an active contributor during management meetings.
• Attend and contribute to teleconferences, conferences and trainings.
• Responsible for management and evaluations of supervised staff.
• Attend and engage in stakeholder meetings.
• Provide support/supervision and directions to the Patient Service Specialist.

Required Qualifications

High School diploma or equivalent, five (5) years of experience, and one (1) year of supervisory experience.

Preferred Qualifications

• Bachelor’s Degree or higher in a health-related field.
• Experience as a Patient Services Specialist in a clinical setting.
• Demonstrated experience supervising Patient Services Specialists.
• Demonstrated experience working in an interdisciplinary environment.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the- art software and facilities, and discounts on travel, technology, entertainment and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.