Patient Access Operations Manager — Elevate Throughput & Experience

Trinity Health Of New England; Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent benefits - starting day 1!

Job summary

Trinity Health Of New England in Hartford, CT is seeking a Patient Access Manager to lead on-site operations, oversee inpatient/outpatient registrations, and drive performance and patient experience. The role emphasizes supervision, denials prevention, and data-driven process improvements.

The position requires a Bachelor’s degree in healthcare or business, 3+ years of supervisory experience, and deep knowledge of patient access workflows across multiple sites, with ED exposure strongly

Qualifications

• Bachelor’s degree in Healthcare, Business Administration, or a related field; equivalent combination of education and experience may be considered.
• 3+ years of relevant patient access/intake experience.
• 3+ years supervisory experience required.
• Knowledge of patient access operations including registration, point-of-service, medical necessity, bed management, and collections.
• Experience in a complex, multi-site environment; Emergency Department experience strongly preferred.

Responsibilities

• Provide guidance and direction to assigned staff in Inpatient Admissions, Outpatient Registration, Emergency Department Registration, Financial Counseling, and other onsite/offsite locations.
• Responsible for front end unbilled management and denial prevention.
• Provide operational guidance and direction to staff to ensure service integration and quality performance.
• Serve as primary liaison regarding registration and/or pre-service functions across multiple areas.
• Serve as a subject matter expert for developing training materials, systems, procedures, and new programs.
• Lead the redesign of registration processes and systems to improve patient experience, data integrity, and staff productivity.
• Manage timely follow-up to customer complaints and issues; supervise performance and goals.
• Analyze and display data in meaningful formats; develop and communicate policies/procedures.

Skills

Supervisory experience

Patient access operations

Front-end operations guidance

Data analysis

Education

Bachelor’s degree in Healthcare, Business Administration, or related field

Job description

Trinity Health Of New England in Hartford, CT is seeking a Patient Access Manager to lead on-site operations, oversee inpatient/outpatient registrations, and drive performance and patient experience. The role emphasizes supervision, denials prevention, and data-driven process improvements.

The position requires a Bachelor’s degree in healthcare or business, 3+ years of supervisory experience, and deep knowledge of patient access workflows across multiple sites, with ED exposure strongly