Patient Access & Services Leader

Ncwlife; Chelan (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Paid Leave

Holidays

401(k) Retirement Plan

Employee Assistance Program

Wellness Stipend

Tuition Reimbursement

Job summary

CVCH in Washington state seeks a Patient Services Supervisor to oversee the daily operations of the Patient Services team. The role includes budgeting, hiring, rounding with staff, validating competencies, and ensuring efficient patient access through scheduling, check-in, and requests.

The supervisor will cover primary locations with occasional assignments to Wenatchee, East Wenatchee, or Chelan, and will back up patients as needed while maintaining high service standards.

Qualifications

• Associates degree required; education may be substituted with experience.
• Two years patient or customer service experience required.
• English fluency required; English and Spanish preferred.
• Collaborates with medical and administrative staff.

Responsibilities

• Provide direct supervision and daily operations of the Patient Services team.
• Assist with budget, hiring, staff validation, and scheduling to maintain staffing levels.
• Validate staff competencies and ensure excellent patient access via scheduling, check-in, and requests.
• Lead staff meetings, coaching, and performance evaluations; implement corrective actions as needed.
• Manage patient complaints and escalation processes; ensure compliance with policies and procedures.
• Produce and review weekly/monthly scorecard metrics and 1:1 team reviews.

Skills

Staff supervision

Customer service

English fluency

Spanish preferred

Collaboration

Education

Associates degree

Job description

CVCH in Washington state seeks a Patient Services Supervisor to oversee the daily operations of the Patient Services team. The role includes budgeting, hiring, rounding with staff, validating competencies, and ensuring efficient patient access through scheduling, check-in, and requests.

The supervisor will cover primary locations with occasional assignments to Wenatchee, East Wenatchee, or Chelan, and will back up patients as needed while maintaining high service standards.