Patient Access Center Supervisor — Healthcare Leadership

Yakima Valley Farm Workers Clinic, Inc.; Woodburn (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

$28.63-$35.08/hour DOE with the option

Bilingual pay for bilingual skills

Employer-paid health insurance (med/dm

Profit sharing & 403(b)

Generous PTO and paid holidays

Job summary

Yakima Valley Farm Workers Clinic, Inc. in Salem, OR, is seeking a Service Center Supervisor to lead our scheduling coordinators across clinics. You will guide performance, coach staff, and drive improvements in patient access and service quality.

The role requires strong leadership, data-driven decision making, and a commitment to serving diverse populations. Competitive hourly compensation, bilingual pay, and comprehensive benefits are offered.

Qualifications

• Five years of call center, service center, or supervisory experience, healthcare preferred.
• Associate's Degree may substitute 2 years' experience.
• Bachelor's Degree may substitute 4 years' experience.
• Call center experience, preferably in healthcare is preferred.
• Bilingual (English/Spanish) preferred; must communicate at level 9 for bilingual differential pay.
• Strong communication and leadership skills.
• Ability to analyze data to improve performance.

Responsibilities

• Formulates and implements policies, procedures, and processes that meet organizational standards and regulatory requirements.
• Assists in formulating and managing performance targets for individuals and teams.
• Monitors and analyzes key performance metrics (call volume, queue times, abandoned calls, satisfaction).
• Serves as a liaison between call center and clinics scheduling coordinators.
• Updates and maintains scheduling protocols for all clinics served by the call center.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.
• Coaches, mentors, and trains direct report staff; supports growth and development.
• Conducts performance evaluations and quality audits; provides coaching.
• Participates in recruitment and onboarding of staff.
• Monitors patient experience and service quality metrics; implements improvements.

Skills

detail oriented

process improvements

leadership

data analytics

change management

diversity & inclusion

customer service

self-motivated

bilingual English/Spanish

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute for more experience

Tools

10-key

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Yakima Valley Farm Workers Clinic, Inc. in Salem, OR, is seeking a Service Center Supervisor to lead our scheduling coordinators across clinics. You will guide performance, coach staff, and drive improvements in patient access and service quality.

The role requires strong leadership, data-driven decision making, and a commitment to serving diverse populations. Competitive hourly compensation, bilingual pay, and comprehensive benefits are offered.