Patient Access & Services Coordinator

Mercy Health; Mechanicsville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401(k) with employer contributions

Job summary

Bon Secours is seeking a Patient Services Representative for Richmond Diabetes & Endocrinology Atlee Road to register patients, verify demographics and insurance, schedule appointments, and explain financial options. The role requires excellent customer service and accurate data entry as part of daily patient flow management.

The position supports multiple physician practices as needed and emphasizes compassionate, respectful patient interactions within a faith-based care environment.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.
• Ability to verify insurance information accurately.

Responsibilities

• Register patients and verify demographics and insurance information.
• Schedule appointments and manage patient flow in the practice.
• Explain financial options and collect patient payments.
• Maintain accurate medical records and assist with referrals as needed.
• Provide excellent customer service and support to patients and community.

Skills

Patient registration

Insurance verification

Customer service

Data entry

Education

High School Diploma or GED

Tools

EHR software

Job description

Bon Secours is seeking a Patient Services Representative for Richmond Diabetes & Endocrinology Atlee Road to register patients, verify demographics and insurance, schedule appointments, and explain financial options. The role requires excellent customer service and accurate data entry as part of daily patient flow management.

The position supports multiple physician practices as needed and emphasizes compassionate, respectful patient interactions within a faith-based care environment.