PATIENT ACCESS SERVICE REP, FH - CANCER CENTER CLINIC

Froedtert Health; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Career Pathways

Career Tuition Assistance

CEU opportunities

Academic partnership with the Medical 

Academic partnership with the Medical

Job summary

Froedtert Health seeks a Patient Access Service Representative (PASR) to deliver an exceptional patient experience at our Milwaukee hospital campus. The role greets patients and visitors, handling front desk needs, and ensuring a welcoming atmosphere with friendly, professional service.

The ideal candidate has 1 year of reception/customer service experience, and familiarity with medical terminology is a plus.

Qualifications

• Minimum of 1 year experience as a receptionist/assistant or in customer service.
• Healthcare setting experience preferred but not required.
• Strong communication skills, both oral and written.

Responsibilities

• Greet patients and visitors and provide a welcoming, friendly experience.
• Deliver outstanding customer service in person and over the phone.
• Support front desk operations including scheduling and check-in tasks.
• Proactively create a positive patient experience at the point of service.

Skills

Communication

Customer service

Organization

Multitasking

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details

Monday through Friday 0730-1600

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION

High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.