PATIENT ACCESS SERVICE REP, NEMS - HFM BEHAVIORAL HEALTH

Froedtert Health; Manitowoc (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Retirement plan – 403b

Medical, Dental, Vision

Job summary

Froedtert Health in Manitowoc, WI, is seeking a Patient Access Service Representative to deliver an exceptional patient experience at the on-site front desk. The role requires greeting patients, assisting visitors, and providing excellent service in person and by phone.

One year of receptionist or customer service experience is required, with healthcare experience preferred. High school diploma or equivalent is preferred, and proficiency in Microsoft Outlook, Excel and Word is expected.

Qualifications

• Minimum of one year of experience as a receptionist or in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.

Responsibilities

• Greet patients and visitors and deliver an exceptional patient experience.
• Provide outstanding customer service in person and over the phone.
• Assist with front desk tasks and patient flow to support smooth operations.

Skills

Customer service

Microsoft Outlook

Multi-tasking

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

#BeHere

Location: US:WI:MANITOWOC at our NE-REED AVENUE CAMPUS facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Job Summary: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Discover. Achieve. Succeed.

#BeHere

Location: US:WI:MANITOWOC at our NE-REED AVENUE CAMPUS facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Job Summary: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION: A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION: High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION: Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.