PATIENT ACCESS SERVICE REP, HFMH - HFM REHAB PT

Froedtert Health; Manitowoc (WI); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid time off

Career Tuition Assistance

CEU opportunities

Academic Partnership with Medical MCW

Referral bonuses

403b retirement plan

Medical, Dental, Vision, Life, Short/长

Job summary

The Patient Access Service Representative (PASR) at Froedtert Health delivers an exceptional patient experience at our NE-HARBOR TOWN CAMPUS. You will proactively greet patients and visitors and provide helpful, friendly service in person and over the phone.

Requires at least one year in receptionist or customer service roles; healthcare experience is preferred. Strong communication, multi-tasking and proficiency with Outlook, Excel and Word are essential to succeed in this on-site position.

Qualifications

• Minimum of one year of experience as a receptionist/assistant or in a customer service field; healthcare experience preferred but not required.
• High School diploma or equivalent preferred.
• Strong communication skills, oral and written.
• Proficiency in Microsoft Outlook, Excel and Word.
• Knowledge of medical terminology and EpicCare is preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, friendly patient experience.
• Deliver exceptional customer service in person and on the phone.
• Assist with front-of-house activities and coordinate with clinical staff as needed.

Skills

Effective communication

Customer service

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MANITOWOC at our NE-HARBOR TOWN CAMPUS facility.

This job is ON - SITE.

FTE: 0.100000

Standard Hours: 4.00

Location: US:WI:MANITOWOC at our NE-HARBOR TOWN CAMPUS facility.

This job is ON - SITE.

FTE: 0.100000

Standard Hours: 4.00

Shift: Shift 1

Shift Details:

Sometime Monday-Friday 530 am - 530 pm Holidays: None Weekends: None

Job Summary:

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for \"front of house\"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION:

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION:

High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION:

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.