PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - TH

Froedtert Health; Menomonee Falls (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity

Career Tuition Assistance

CEU opportunities

Academic Partnership with MCW

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short & Long Term Disability

Free Workplace Clinics

Employee Assistance Programs

Adoption Assistance

Gym discounts

Travel discounts

Other work-life benefits

Job summary

Froedtert Health in Wisconsin seeks a Patient Access Service Representative to welcome patients, manage front desk duties and respond to calls with care. This on-site role located in Menomonee Falls emphasizes a friendly, efficient patient experience and accurate information gathering.

The PASR will greet patients, verify details and route requests to appropriate departments while delivering outstanding service in person and by phone, working with care teams to ensure smooth patient flow during

Qualifications

• Minimum of one year of experience as a receptionist or in a customer service role.
• Healthcare setting experience preferred but not required.
• Effective communication skills, oral and written.
• Ability to multi-task and stay organized.
• Proficiency in Microsoft Outlook, Excel and Word; knowledge of medical terminology and EpicCare preferred.

Responsibilities

• Proactively greet patients and visitors and create a welcoming experience.
• Deliver outstanding customer service in person and on the phone.
• Assist with front desk duties, verify information and route requests.
• Support smooth patient flow and coordinate with care teams as needed.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our CP-TOWN HALL HEALTH CENTER facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Mon-Fri, hours range from 7:45am- 4:30pm Holidays: No Weekends: No

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience Description

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education Description

High School diploma or equivalent is preferred.

Special Skills Description

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.