PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - SARGEANT

Froedtert ThedaCare; Milwaukee (WI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Career tuition assistance

Academic partnership with MCW

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance programs

Gym membership discounts

Job summary

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to greet patients, assist visitors, and deliver a welcoming front desk experience. You will handle in person and phone inquiries with professional, friendly service.

This on-site role requires at least one year of customer service or receptionist experience; healthcare setting preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, and familiarity with medical terminology and EpicCare is a

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in customer service.
• High School diploma or equivalent preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, helpful front-desk experience.
• Deliver outstanding customer service in person and over the phone.
• Assist with front desk tasks and basic data entry as needed.

Skills

Customer service

Receptionist experience

Effective communication

Multi-tasking

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology knowledge

Education

High School diploma or equivalent

Tools

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location

US:WI:MILWAUKEE at our CP-SARGEANT HEALTH CTR facility.

Job Status

This job is ON - SITE.

FTE

1.000000

Standard Hours

40.00

Shift

Shift 1

Shift Details

Monday -Thursday 9:30a-6p Friday 8a-4:30p

Holidays

No

Weekends

No

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience Description

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education Description

High School diploma or equivalent is preferred.

Special Skills Description

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.