PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - PLANK RD

Froedtert Health; Wauwatosa (WI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Career Pathways

Tuition Assistance

Academic Partnership with MCW

Referral bonuses

403b Retirement Plan

Medical Insurance

Job summary

Froedtert Health in Wauwatosa, WI is seeking a Patient Access Service Representative (PASR) to greet patients and visitors and deliver a welcoming, high-quality front-desk experience. This on-site role emphasizes exceptional customer service by phone and in person.

The position is on-site at CP-TOSA Health Center with 32 hours/week (FTE 0.8). Prior front desk or patient service experience is preferred, and knowledge of healthcare terminology helps.

Qualifications

• Minimum of one year of front desk or customer service experience required.
• Healthcare setting experience preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, friendly experience.
• Deliver outstanding customer service in person and by phone.
• Assist with front desk duties and patient flow as needed.

Skills

Effective communication

Multi-tasking

Customer service

Microsoft Outlook

Excel

Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

EpicCare

Job description

#BeHere

Location: US:WI:WAUWATOSA at our CP-TOSA HEALTH CENTER facility.

This job is ON - SITE.

FTE: 0.800000

Standard Hours: 32.00

Shift: Shift 1

Discover. Achieve. Succeed.

#BeHere

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience Description

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education Description

High School diploma or equivalent is preferred.

Special Skills Description

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.