Admin Therapy Specialist, Outpatient Therapy- New Berlin Clinic- Full Time

ProHealth Care; New Berlin (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

ProHealth Care is seeking an administrative therapy specialist to greet patients and provide exceptional service at PHC locations. You will schedule, register, and enter patient data into the medical records system while supporting care delivery through scheduling, insurance verification, and front-desk duties.

This role emphasizes provider schedule accuracy, matching patient needs to appointments, and ensuring patients are prepared for visits.

Qualifications

• High School Diploma or equivalent required.
• Ability to proficiently use a computer and type.
• Experience in Healthcare Call Center Customer Service or healthcare with medical terminology knowledge or 4+ years in office/banking customer service.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and provide exceptional customer service at PHC locations.
• Schedule, register, and enter patient data into the medical record system.
• Support patient care delivery in scheduling, insurance verification, and front‑desk services.
• Ensure patients are prepared for visits and match patient needs to appointments.
• Maintain provider schedule accuracy and communicate options to patients.

Skills

Customer service

Scheduling

Data entry

Insurance verification

Medical terminology

Office banking CS

Education

High School Diploma

Job description

What You Will Do:

As an administrative therapy specialist, you are responsible for greeting and providing exceptional customer service to the patients who receive therapy services at PHC locations. Responsible for the accurate scheduling, registering and entering data of patient information into the medical record system. Supports patient care delivery in the areas of scheduling, insurance verification, and support services. Ensure patients are fully ready to have successful interactions when they come in for a visit. Own provider schedule accuracy and, providing options, match patient needs to appointments. If you like to be challenged by learning new things, and want to apply those new ideas to better serve our patients, then this is the job for you!

What you will need:

• High School Diploma or equivalent required.
• Ability to proficiently use a computer and type.
• Experience working in one or more of the following areas:
  • Healthcare Call Center Customer Service
  • Healthcare with medical terminology knowledge
  • At least 4 years in customer service in an office and/or banking environment
• Knowledge of medical terminology preferred.

Learn more at ProHealthCare.org/Careers.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.