Patient Access & Scheduling Specialist (Sign-On Bonus)

Independence Health System Inc.; Greensburg (Westmoreland County); On-site; USD 32,000 - 52,000; Full time

Job summary

Independence Health System Inc. seeks an Administrative Assistant to support a Physician Practice. You will perform administrative and secretarial functions, collect demographic and insurance information, and facilitate patient scheduling for appointments and procedures.

You will interact with internal and external customers, coordinate referrals and authorizations, manage billing entries, and help maintain a smooth patient flow while upholding compliance and patient advocacy.

Qualifications

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Support financial objectives.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Facilitate patient access to care.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Assist the patient to meet insurance requirements for continued care.
• Process referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Act as a patient advocate.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
• Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Assist in data collection as directed by the manager/physician.
• Incorporate into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.

Skills

Customer service

Communication skills

Scheduling & triage

Attention to detail

Education

High School Diploma, GED or higher

Tools

Billing system

Job description

Independence Health System Inc. seeks an Administrative Assistant to support a Physician Practice. You will perform administrative and secretarial functions, collect demographic and insurance information, and facilitate patient scheduling for appointments and procedures.

You will interact with internal and external customers, coordinate referrals and authorizations, manage billing entries, and help maintain a smooth patient flow while upholding compliance and patient advocacy.