Patient Access & Scheduling Specialist

Tower Health; Pottstown (Montgomery County); On-site; USD 34,000 - 42,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to support patient registration, scheduling, and essential clerical/administrative tasks. You will handle insurance data, preauthorizations, copay collections and EMR scans, while maintaining courteous, professional interactions with patients, families, and staff across the system.

The role emphasizes accuracy, timely processing, and collaboration with physicians and vendors to ensure smooth department operations within Tower Health's

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Responsibilities

• Patient registration, scheduling, customer service and clerical support.
• Accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and balance payments, scanning documents into EMR.
• Ensure contact with patients, families, the community, vendors, coworkers and physicians in a friendly, courteous, helpful and considerate manner.
• Complete other responsibilities in an accurate and timely manner as needed or assigned.

Skills

Computer skills

Customer service

Detail oriented

Communication skills

Interpersonal skills

Clerical skills

Medical terminology

Microsoft Office

Multi-line telephone

Multitasking

Organizational skills

Education

High School Diploma or GED

Relevant experience in lieu of education

Competencies and trainings required

Tools

Microsoft Office

Job description

Tower Health is seeking a Patient Services Representative to support patient registration, scheduling, and essential clerical/administrative tasks. You will handle insurance data, preauthorizations, copay collections and EMR scans, while maintaining courteous, professional interactions with patients, families, and staff across the system.

The role emphasizes accuracy, timely processing, and collaboration with physicians and vendors to ensure smooth department operations within Tower Health's