Patient Access & Scheduling Specialist II

University of Rochester Medicine; Town of Henrietta (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

The University of Rochester Medical Center is seeking a friendly, detail‑oriented customer service professional to support patient access at the Orthopaedic Appointment Center in Rochester.

You will handle high volumes of calls, schedule appointments, process registrations and protect patient information in a compliant, collaborative environment. This full‑time on‑site role offers a stable schedule and opportunities to contribute to an ever improving patient experience.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Strong communication and problem-solving abilities.
• Ability to handle sensitive information with discretion.

Responsibilities

• Answers large volumes of inbound inquiries by phone, email, and other interfaces; schedules appointments and resolves issues.
• Handles patient registration, billing inquiries, and provides basic technical support per protocols.
• Maintains confidentiality and uses EMR/data systems following established workflows.
• Escalates complex issues to appropriate staff to ensure timely resolution.

Skills

Customer service

Education

High School diploma or equivalent

Job description

The University of Rochester Medical Center is seeking a friendly, detail‑oriented customer service professional to support patient access at the Orthopaedic Appointment Center in Rochester.

You will handle high volumes of calls, schedule appointments, process registrations and protect patient information in a compliant, collaborative environment. This full‑time on‑site role offers a stable schedule and opportunities to contribute to an ever improving patient experience.