Patient Access & Scheduling Specialist II

University of Rochester; Town of Henrietta (NY); Vor Ort; USD 28.000 - 37.000; Vollzeit

Zusammenfassung

The University of Rochester is seeking a patient access professional to support UR Medicine—providing information, registration, scheduling, and referral services for patients and families. This full-time role handles high volumes, uses EMR systems, and follows established workflows to ensure timely access to care.

You will contribute to a welcoming patient experience across UR Medical Center and affiliated entities, under UR Medicine branding and guidelines.

Qualifikationen

• High School diploma or equivalent and 1 year of customer service experience required
• Or equivalent combination of education and experience

Aufgaben

• Answers large volume of inquiries by phone, email, and other interfaces to schedule appointments and resolve issues
• Handles patient information and uses EMR systems per protocol
• Outbounds to maintain patient access targets and perform outreach
• Monitors schedules and resources and reports issues to leadership

Kenntnisse

Customer service

Communication

Scheduling

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The University of Rochester is seeking a patient access professional to support UR Medicine—providing information, registration, scheduling, and referral services for patients and families. This full-time role handles high volumes, uses EMR systems, and follows established workflows to ensure timely access to care.

You will contribute to a welcoming patient experience across UR Medical Center and affiliated entities, under UR Medicine branding and guidelines.