Patient Access Specialist II

001 University of Rochester; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

The University of Rochester is seeking a Customer Service-focused team member for UR Medicine’s Orthopaedic Appointment Center. The role provides clerical support, patient registration, scheduling, and information services for patients and providers at URMC and affiliates.

Responsibilities include handling high volumes of inbound inquiries, following SOPs to schedule appointments, and maintaining accurate documentation within medical systems.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service experience required.

Responsibilities

• Provides communication support services including clerical, information, and scheduling for UR Medicine patients.
• Handles patient registrations and researches and resolves inquiries and issues as they arise.
• Answers high volume inbound inquiries by phone and email and uses systems to schedule appointments and document resolutions.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

The University of Rochester is seeking a Customer Service-focused team member for UR Medicine’s Orthopaedic Appointment Center. The role provides clerical support, patient registration, scheduling, and information services for patients and providers at URMC and affiliates.

Responsibilities include handling high volumes of inbound inquiries, following SOPs to schedule appointments, and maintaining accurate documentation within medical systems.