Patient Access & Scheduling Specialist II

University of Rochester Medicine; Town of Brighton (NY); On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester Medical Center is seeking a dedicated customer service specialist to support patient access. You will answer inbound inquiries, schedule appointments, and assist with registration and billing within UR Medicine guidelines.

The role requires a high school diploma and at least 1 year of customer service experience, with proficiency in handling confidential information and basic technical support.

Qualifications

• High School diploma or equivalent with 1 year customer service experience.
• Or equivalent combination of education and experience.

Responsibilities

• Answer high volume of inbound inquiries by phone, email, and other interfaces.
• Schedule patient appointments and resolve issues per SOPs.
• Ensure secure handling of Electronic Medical Record information.
• Escalate to Administrators or physicians as needed.
• Navigate business systems to document problem resolutions.

Skills

Customer service

Phone support

Scheduling

EMR access

Education

High School diploma or equivalent

1 year customer service experience

Tools

EMR systems

Job description

University of Rochester Medical Center is seeking a dedicated customer service specialist to support patient access. You will answer inbound inquiries, schedule appointments, and assist with registration and billing within UR Medicine guidelines.

The role requires a high school diploma and at least 1 year of customer service experience, with proficiency in handling confidential information and basic technical support.