Patient Access & Scheduling Specialist II

CoxHealth; Springfield (MO); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Retirement with Employer Match

Job summary

CoxHealth's Contact Center Specialist II plays a pivotal role in delivering outstanding customer service. You will handle consumer inquiries, direct them to the correct department, and provide centralized scheduling for clinics to ensure patients access their providers smoothly.

The role requires a high school diploma, 1 year of customer service experience (6 months in a related role acceptable), and strong communication and multitasking abilities in a healthcare setting.

Qualifications

• High school diploma or equivalent required; 1 year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
• Strong customer service skills showing empathy, kindness, safety and compassion

Responsibilities

• Manage interactions with consumers to ensure high level of customer service
• Answer consumer inquiries and direct them to the appropriate department
• Provide centralized scheduling services for clinics
• Assist with duties to ensure patients can easily access their provider(s)

Skills

Empathy

Problem solving

Time management

Teamwork

Written communication

Verbal communication

Microsoft Office

Healthcare software

Call volume management

Decision making

Education

High school diploma

Job description

CoxHealth's Contact Center Specialist II plays a pivotal role in delivering outstanding customer service. You will handle consumer inquiries, direct them to the correct department, and provide centralized scheduling for clinics to ensure patients access their providers smoothly.

The role requires a high school diploma, 1 year of customer service experience (6 months in a related role acceptable), and strong communication and multitasking abilities in a healthcare setting.