Contact Center Specialist II - Full-Time

CoxHealth; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Benefits (20+ hrs/week)

Job summary

CoxHealth’s West Campus in Springfield, MO seeks a Contact Center Specialist II to handle consumer inquiries, route calls to the right teams, and coordinate clinic scheduling. This on-site role supports patients in accessing care with a strong emphasis on empathy and accuracy.

The ideal candidate has at least 1 year of customer service experience, a high school diploma, and the ability to multitask in a fast-paced healthcare environment. Day shift, 40 hours per week, on-site work.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Healthcare or call center experience preferred.

Responsibilities

• Manage consumer interactions to ensure high level of service.
• Answer inquiries and direct callers to the appropriate department.
• Coordinate centralized scheduling services for clinics.
• Assist patients in accessing their provider(s).

Skills

Customer service

Empathy

Time management

Communication

Microsoft Office

Call center

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1733 Consumer Experience

Scheduled Weekly Hours: 40

Hours can vary from 8:00 AM - 6:30 PM depending on work shift.

Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

• Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth Hours can vary from 8:00 AM - 6:30 PM depending on work shift.

Job Description

The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).

Education

• Required: High school diploma or Equivalent

Experience

• Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience.

Skills

• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs as well as healthcare related programs
• Ability to multi-task, manage call volume and prioritize patient needs
• Ability to make timely decisions and provide best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills

Licensure/Certification/Registration

• N/A

Looking for Physician Opportunities? Please follow this link.

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.