Contact Center Specialist II - Full-Time

CoxHealth; Springfield (MO); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Retirement with Employer Match

Job summary

CoxHealth's Contact Center Specialist II plays a pivotal role in delivering outstanding customer service. You will handle consumer inquiries, direct them to the correct department, and provide centralized scheduling for clinics to ensure patients access their providers smoothly.

The role requires a high school diploma, 1 year of customer service experience (6 months in a related role acceptable), and strong communication and multitasking abilities in a healthcare setting.

Qualifications

• High school diploma or equivalent required; 1 year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
• Strong customer service skills showing empathy, kindness, safety and compassion

Responsibilities

• Manage interactions with consumers to ensure high level of customer service
• Answer consumer inquiries and direct them to the appropriate department
• Provide centralized scheduling services for clinics
• Assist with duties to ensure patients can easily access their provider(s)

Skills

Empathy

Problem solving

Time management

Teamwork

Written communication

Verbal communication

Microsoft Office

Healthcare software

Call volume management

Decision making

Education

High school diploma

Job description

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1733 Consumer Experience

Scheduled Weekly Hours:

40

Hours:

Hours can vary from 8:00 AM - 6:30 PM depending on work shift.

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Hours can vary from 8:00 AM - 6:30 PM depending on work shift.

Job Description:

The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).

Education:

Required: High school diploma or Equivalent Experience: Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience

Skills:

Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills Proficient in Microsoft Office Programs as well as healthcare related programs Ability to multi-task, manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent skills

Licensure/Certification/Registration:

N/A