Patient Access & Scheduling Specialist II

University of Rochester; City of Rochester (NY); Hybrid; USD 27,000 - 37,000; Full time

Job summary

University of Rochester Medical Center is seeking a Call Center Representative II to join the Orthopaedics & Rehabilitation - Brighton team. The role handles high-volume patient inquiries by phone and email, schedules appointments, and provides general information and clerical support per SOPs.

Strong communication and customer service skills are essential to ensure timely patient access and data accuracy in EMR systems. Hybrid work arrangement.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience.

Responsibilities

• Answers high volume of inbound inquiries by phone, email, and other interfaces.
• Schedules patient appointments and resolves issues per SOP.
• Uses Electronic Medical Record systems in accordance with protocols.
• Transfers or escalates emergent situations to appropriate personnel.
• Maintains patient access targets and documents problem resolutions.
• Performs disaster protocols and supports operational efficiency.

Skills

Communication

Customer service

Education

High School diploma or equivalent

Job description

University of Rochester Medical Center is seeking a Call Center Representative II to join the Orthopaedics & Rehabilitation - Brighton team. The role handles high-volume patient inquiries by phone and email, schedules appointments, and provides general information and clerical support per SOPs.

Strong communication and customer service skills are essential to ensure timely patient access and data accuracy in EMR systems. Hybrid work arrangement.