Orthopedics Front Desk & Scheduling Specialist

Rochester Regional Health; Town of Henrietta (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health seeks an Access Associate at the Henrietta Medical Campus to warmly greet and check in patients, handle check-out, and process payments. You’ll be the first contact for patients and families, supporting a smooth flow in the Orthopedics Henrietta (Ortho Urgent Care) department.

The role requires strong customer service, basic computer skills, and the ability to manage registrations, verify insurance coverage, and assist with necessary authorizations.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills required.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

Rochester Regional Health seeks an Access Associate at the Henrietta Medical Campus to warmly greet and check in patients, handle check-out, and process payments. You’ll be the first contact for patients and families, supporting a smooth flow in the Orthopedics Henrietta (Ortho Urgent Care) department.

The role requires strong customer service, basic computer skills, and the ability to manage registrations, verify insurance coverage, and assist with necessary authorizations.