Patient Care Specialist II

Vera Whole Health; Anchorage (AK); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Vera Whole Health in Alaska is seeking a Patient Care Specialist II to coordinate front desk operations, patient scheduling, and documentation. You will support patient access, verify demographics and insurance, and communicate with patients, providers, and staff to ensure smooth flow of information.

The role requires 1–2 years in healthcare support or administrative work and familiarity with EMR and scheduling systems. Excellent communication and confidentiality are essential.

Qualifications

• Requires high school diploma or equivalent.
• 1–2 years of administrative, patient access, customer service, or healthcare support experience.
• Familiarity with front office healthcare operations, scheduling and patient communication processes.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation and follow-up.
• Verify demographics, insurance information, referrals and required documentation.
• Respond to patient calls, messages and front desk inquiries with accurate information.
• Identify scheduling gaps and resolve routine issues.
• Route clinical messages, refill requests, forms and inquiries to care team.
• Maintain accurate records in EMR, scheduling and patient communication systems.
• Support daily front office workflow by prioritizing tasks and escalating issues when needed.

Skills

Front office ops

Patient scheduling

Customer service

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Patient Care Specialist II page is loaded## Patient Care Specialist IIlocations: US-Alaska-Anchorage-Tudor Roadtime type: Full timeposted on: Posted 2 Days Agojob requisition id: M104919**Job Description Summary**Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.**How will you make an impact & Requirements****KEY RESPONSIBILITIES*** Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.* Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.* Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.* Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.* Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.* Maintain accurate records in electronic medical record, scheduling, and patient communication systems.* Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.**QUALIFICATIONS*** High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.* Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.* Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.* Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.* Knowledge of insurance verification, referrals, or medical terminology preferred.* Strong communication, service orientation, attention to detail, confidentiality, and time management skills.**Compensation Range:**$18.00to$27.00*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*Vera Whole Health is leading the shift to value-based care using an advanced primary care model that delivers a superior experience, providing longer appointments, same or next-day access, and both in-person and virtual care. By integrating data-driven insights and multifunctional care teams, Vera improves health outcomes, reduces total cost of care and consistently achieves a best-in-class member experience.Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact [e-mail] for assistance.