Patient Access & Scheduling Specialist II

NemoursCareerSite; Abington Township (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Nemours is seeking a detail-oriented Medical Office Assistant to organize and operate office systems for appointment scheduling, patient intake, data verification, and financial transactions. The role includes documenting referrals, handling no-shows and cancellations, answering calls, and maintaining patient records in EPIC.

Responsibilities also cover Medicaid guidance, arranging transportation, improving processes, and supporting smooth patient flow.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of medical experience preferred.
• Computer/typing skills required for clerical tasks.
• EPIC experience preferred in a physician's office.

Responsibilities

• Receive patients in a professional and caring manner.
• Update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone with proper etiquette.
• Maintain medical records.
• Register patients and post charges, receipts, and deposits.
• Order clerical and clinical supplies; maintain records.
• Monitor waiting rooms and inform patients of delays.
• Advise families about Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• File patient charts and scan documents into EPIC.
• Maintain inventory; manage mail and lab reports.

Skills

Accepts feedback

Asks clarifying questions

Gives accurate information

Suggests improvements

Willing to change

Team player

Active listening

Resource management

Takes direction

Proactive thinking

AIDET and patient rapport

Punctuality and time management

Attendance in meetings

Office procedures

Clerical support

Education

High School diploma or equivalent

Tools

EPIC system experience

Computer/typing skills

Job description

Nemours is seeking a detail-oriented Medical Office Assistant to organize and operate office systems for appointment scheduling, patient intake, data verification, and financial transactions. The role includes documenting referrals, handling no-shows and cancellations, answering calls, and maintaining patient records in EPIC.

Responsibilities also cover Medicaid guidance, arranging transportation, improving processes, and supporting smooth patient flow.