Patient Services Specialist - Scheduling, Billing & Records

Nemours-Children; Wilmington (DE); On-site; USD 22,000 - 30,000; Full time

Job summary

Nemours-Children in Wilmington, DE seeks an organized office clerk to support appointment scheduling, patient intake, insurance data verification, and charge entry. You will handle registrations, payments, and documentation in EPIC while maintaining patient records with confidentiality.

Qualifications include a High School diploma or equivalent, at least 2 years medical office experience, and proficiency in computer/typing. EPIC experience is preferred.

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• Computer/typing skills required.
• Clerical experience in a physician’s office preferred; EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer calls with proper etiquette and direct appropriately.
• Maintain medical records content and organization.
• Register patients and process payments; post charges; provide receipts.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and inform patients of delays.
• Advise families on Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements.
• Assist with patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• File patient charts and scan to EPIC.
• Maintain inventory of supplies and forms.
• Open and sort mail and lab/consultation reports.

Skills

2 years minimum medical experience

Computer/typing skills required

clerical experience in a physician’s 0

Education

High School diploma or equivalent

Tools

EPIC experience

Job description

Nemours-Children in Wilmington, DE seeks an organized office clerk to support appointment scheduling, patient intake, insurance data verification, and charge entry. You will handle registrations, payments, and documentation in EPIC while maintaining patient records with confidentiality.

Qualifications include a High School diploma or equivalent, at least 2 years medical office experience, and proficiency in computer/typing. EPIC experience is preferred.