Patient Access & Scheduling Specialist I

Arkansas Children’s Hospital; Springdale (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Arkansas Children’s Hospital in Springdale, AR is seeking a daytime, full-time Scheduler/Registration Associate to be the first impression for patients in outpatient clinics, collecting complete demographic and insurance information and ensuring accurate data entry.

Responsibilities include scheduling all patient appointments, obtaining referrals, greeting patients, completing registration including co-payment collection and MyChart activation, performing discharge scheduling, and collaborating

Qualifications

• Entry-level position with no formal education requirement beyond high school.
• Strong interpersonal skills to greet patients and families.
• Ability to collect and verify demographic and insurance information accurately.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Customer service

Registration

Insurance verification

Demographic data collection

MyChart activation

Education

High school diploma or GED or equivalent

Tools

MyChart

Insurance verification software

Job description

Arkansas Children’s Hospital in Springdale, AR is seeking a daytime, full-time Scheduler/Registration Associate to be the first impression for patients in outpatient clinics, collecting complete demographic and insurance information and ensuring accurate data entry.

Responsibilities include scheduling all patient appointments, obtaining referrals, greeting patients, completing registration including co-payment collection and MyChart activation, performing discharge scheduling, and collaborating