Patient Access & Scheduling Specialist I

Mlhealth; Onamia (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance

Paid Time Off

Tuition Reimbursement

Retirement Plans

Disability Insurance

Health Savings Account

Wellness Program

Job summary

MLHS seeks a Patient Access Specialist I to deliver exemplary service by communicating with patients, physicians, and staff, and to register patients accurately at each visit. The role coordinates scheduling of ambulatory, acute, and specialty care and serves as the information source for all service areas.

Requires a high school diploma or GED, 2 years healthcare-related training or equivalent, and at least 1 year of public-facing experience.

Qualifications

• Must have a high school diploma or GED.
• Must have at least 2 years of post-secondary training in a healthcare-related field or equivalent experience.
• Must have at least 1 year of experience working with the public, preferably in a health care setting.
• Excellent interpersonal and communication skills with knowledge of medical terminology.
• Ability to work in a team setting and demonstrate attention to detail.

Responsibilities

• Schedules patient's appointments to the most appropriate provider, place, and time.
• Accurately completes the appointment process in accordance with policies and guidelines.
• Verifies patient information for accuracy (demographics, insurance, etc.).
• Provides monthly reporting as requested from scheduling reports.
• Registers patients at time of visit and handles switchboard duties as needed.
• Acts as information source for all service areas.
• Provides reminder calls to patients one day prior to appointments.
• Collects billing payments or directs questions to the financial representative.
• Enters information into HMS and MedHost; routes requests to Health Information.
• Rotating Weekend schedule.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Scheduling

Attention to detail

Phone etiquette

Education

High school diploma or GED

2 years healthcare training

1 year public-facing experience

Tools

Word

Excel

PowerPoint

Internet

Job description

MLHS seeks a Patient Access Specialist I to deliver exemplary service by communicating with patients, physicians, and staff, and to register patients accurately at each visit. The role coordinates scheduling of ambulatory, acute, and specialty care and serves as the information source for all service areas.

Requires a high school diploma or GED, 2 years healthcare-related training or equivalent, and at least 1 year of public-facing experience.