Patient Access & Scheduling Specialist I

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health in Memphis, TN seeks an Outpatient Patient Access Specialist I to be the primary access point for scheduling and registration. You will gather, enter and verify registration information and coordinate insurance verification and co-pay estimation.

In this role you will answer incoming calls, handle scheduling queues, and support encounter prep while maintaining patient confidentiality and HIPAA compliance.

Qualifications

• High School Diploma or equivalent required.
• Clerical training or administrative support program preferred.
• Minimum 2 years clerical, customer service, or related experience (medical office preferred).

Responsibilities

• Answer incoming calls to support patients’ scheduling needs.
• Complete and verify registration information.
• Obtain information for insurance verification when scheduling new patients.
• Inform patients of expected co-pays and any outstanding balances.
• Support encounter prep, eligibility checks, and appointment queues (schedule, reschedule, no-show).
• Back up coverage for relief and absences.
• Maintain confidentiality per HIPAA and privacy policies.
• Communicate with manager daily.
• Work as part of a team to deliver quality service.

Skills

Clerical skills

Customer service

Communication

Attention to detail

Team player

Education

High School diploma or equivalent

Clerical training / administrative support

Job description

Regional One Health in Memphis, TN seeks an Outpatient Patient Access Specialist I to be the primary access point for scheduling and registration. You will gather, enter and verify registration information and coordinate insurance verification and co-pay estimation.

In this role you will answer incoming calls, handle scheduling queues, and support encounter prep while maintaining patient confidentiality and HIPAA compliance.