Patient Access & Scheduling Specialist I

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health's MedPlex Call Center in Memphis, TN is seeking a Full Time Patient Services role. You will answer incoming calls, verify registrations, inform patients of co-pays, and help schedule appointments while maintaining confidentiality.

Candidates should have a High School Diploma or equivalent; clerical training is preferred, and at least 2 years in clerical or medical office settings. The position emphasizes teamwork, accuracy, and customer service.

Qualifications

• High School Diploma or equivalent required.
• Completion of a clerical training or administrative support program preferred.
• Minimum 2 years experience clerical, customer service, or related experience such as medical office experience.

Responsibilities

• Answers incoming calls to support patients' needs and makes outgoing calls when necessary.
• Completes and verifies registration information for each patient and verifies identity.
• Informs patients of expected co-pays and any outstanding balances.
• Supports encounter prep, eligibility checks, and appointment scheduling in queue.
• Transfers calls to appropriate clinical staff as necessary.
• Maintains confidentiality of patient information and adheres to HIPAA and policy requirements.
• Keeps in communication with manager on a daily basis.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Regional One Health's MedPlex Call Center in Memphis, TN is seeking a Full Time Patient Services role. You will answer incoming calls, verify registrations, inform patients of co-pays, and help schedule appointments while maintaining confidentiality.

Candidates should have a High School Diploma or equivalent; clerical training is preferred, and at least 2 years in clerical or medical office settings. The position emphasizes teamwork, accuracy, and customer service.