Patient Access Specialist I (6540)

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health's MedPlex Call Center in Memphis, TN is seeking a Full Time Patient Services role. You will answer incoming calls, verify registrations, inform patients of co-pays, and help schedule appointments while maintaining confidentiality.

Candidates should have a High School Diploma or equivalent; clerical training is preferred, and at least 2 years in clerical or medical office settings. The position emphasizes teamwork, accuracy, and customer service.

Qualifications

• High School Diploma or equivalent required.
• Completion of a clerical training or administrative support program preferred.
• Minimum 2 years experience clerical, customer service, or related experience such as medical office experience.

Responsibilities

• Answers incoming calls to support patients' needs and makes outgoing calls when necessary.
• Completes and verifies registration information for each patient and verifies identity.
• Informs patients of expected co-pays and any outstanding balances.
• Supports encounter prep, eligibility checks, and appointment scheduling in queue.
• Transfers calls to appropriate clinical staff as necessary.
• Maintains confidentiality of patient information and adheres to HIPAA and policy requirements.
• Keeps in communication with manager on a daily basis.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Job DetailsJob Location: MedPlex Call Center - Memphis, TN 38103Position Type: Full TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Patient ServicesA Brief Overview

What you will do

• Answers incoming call to support patients' needs, as well as making outgoing calls when necessary.
• Completes and verifies registration information for each patient: * Verifies patient identity per protocol. * Verifies address utilizing open ended questions. * When scheduling new patients, is responsible for obtaining necessary information for insurance verification. * Ensures benefit verification process for current service date has been completed.
• Informs patients of expected co-pays as well as any outstanding self-pay balances.
• Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, re-schedule, or no-show follow-up.
• Backs up and provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.
• Transfers calls to appropriate clinical or clinic staff as necessary.
• Works effectively as a team member within department and with patients to provide quality service through communication, cooperation and collaboration.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Maintains communication with manager on daily basis.

QualificationsQualifications

• High School Diploma or equivalent with related course work Required and
• Completion of a clerical training or administrative support program Preferred
• Minimum 2 years experience clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations. Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is an equal opportunity employer.