Patient Access & Scheduling Specialist (Pre-Service)

Albany Medical College; City of Albany (NY); On-site; USD 46,215 - 60,080; Full time

Job summary

Albany Med Health System is seeking a Pre-Service Specialist I in Albany, NY. You will be the first contact for patients, assisting in scheduling services for hospital and practice settings and processing insurance eligibility using the eligibility tool.

Ideal candidates have a high school diploma and 1–2 years of customer service experience, with insurance knowledge preferred. This full-time role requires empathy and the ability to work in a high-volume environment while upholding

Qualifications

• High School Diploma required.
• 1–2 years of customer service experience.
• Insurance knowledge preferred.

Responsibilities

• Handle high-volume, fast-paced scheduling and touchpoints with patients.
• Use eligibility application to verify insurance and capture health information.
• Interpret benefits and collect patient financial obligations pre-services.
• Maintain patient confidentiality and adhere to policies.
• Assist in onboarding and training of new staff when needed.

Skills

Customer service

Telephone communication

Empathy

Education

High School diploma

Tools

Eligibility verification system

Job description

Albany Med Health System is seeking a Pre-Service Specialist I in Albany, NY. You will be the first contact for patients, assisting in scheduling services for hospital and practice settings and processing insurance eligibility using the eligibility tool.

Ideal candidates have a high school diploma and 1–2 years of customer service experience, with insurance knowledge preferred. This full-time role requires empathy and the ability to work in a high-volume environment while upholding