Patient Access & Scheduling Specialist — Hybrid (Jacksonville)

Insight Global; Florida; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Nemours in Jacksonville, FL is seeking an Access Specialist II in a hybrid role. This position schedules specialty appointments, collects demographic and insurance data, and ensures timely processing in the EMR system.

You will verify insurance eligibility, discuss financial obligations with families, and coordinate with clinic staff while maintaining confidentiality and professional service.

Qualifications

• High School Diploma required.
• 1+ year of customer service, medical office, or call center preferred.
• NAHAM CHAA certificate preferred.

Responsibilities

• Promptly answers calls to schedule appointments and makes outbound follow-ups.
• Provides excellent customer service and effective communication for internal and external customers.
• Verifies insurance eligibility and authorizations using available tools.
• Enters and documents demographic and insurance information in the EMR system.
• Notifies patients of financial responsibilities and collects payments when appropriate.
• References Financial Advocates for financial assistance as needed.
• Maintains patient account confidentiality and professionalism at all times.

Skills

Customer service

Scheduling appointments

Communication

Insurance verification

Data entry

Confidentiality

EMR systems

Education

High School Diploma

NAHAM CHAA certificate (preferred)

Tools

EMR system

Job description

Nemours in Jacksonville, FL is seeking an Access Specialist II in a hybrid role. This position schedules specialty appointments, collects demographic and insurance data, and ensures timely processing in the EMR system.

You will verify insurance eligibility, discuss financial obligations with families, and coordinate with clinic staff while maintaining confidentiality and professional service.