Hybrid Access Center Specialist II - Scheduling & Finance

Nemours in; Wilmington (DE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base compensation in top Q

Annual incentive program

Comprehensive benefits: health, life,

403B with employer match

Public Service Loan Forgiveness (not‑a

No state income tax for Florida

Job summary

Nemours seeks an Access Center Specialist II to join our Jacksonville, FL team. This hybrid role requires handling patient scheduling, insurance verification, and financial discussions with families, ensuring accurate demographic data and timely billing in the EMR.

You will collaborate with medical secretaries and department managers to meet access needs and uphold Nemours standards. The position emphasizes superior customer service, confidentiality, and professionalism, with opportunities for

Qualifications

• High School Diploma required.
• More than one year of customer service, medical office, or call center experience preferred.

Responsibilities

• Answer incoming calls to schedule patient appointments and make follow-up calls.
• Verify insurance eligibility and collect information for billing in EMR systems.
• Provide excellent customer service and effective communication to internal/external customers.
• Educate callers on appointment preparation and requirements for productive visits.
• Notate patient accounts accurately to inform clinic, registration, authorization, and billing teams.
• Escalate urgent scheduling issues and refer to Financial Advocates when needed.

Skills

Customer service

Medical office experience

Call center experience

Education

High School Diploma

NAHAM CHAA certificate (preferred)

Job description

Nemours seeks an Access Center Specialist II to join our Jacksonville, FL team. This hybrid role requires handling patient scheduling, insurance verification, and financial discussions with families, ensuring accurate demographic data and timely billing in the EMR.

You will collaborate with medical secretaries and department managers to meet access needs and uphold Nemours standards. The position emphasizes superior customer service, confidentiality, and professionalism, with opportunities for