Patient Access & Scheduling Specialist

Tower Health; Wyomissing (Berks County); On-site; USD 32,000 - 48,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to register patients, schedule appointments and provide exceptional customer service. You will verify insurance information, collect copays, process preauthorizations and scan documents into the EMR.

Strong multitasking and clerical skills are essential, as is clear communication with patients, families, and staff. This role emphasizes accuracy, courtesy and teamwork in a busy department across the Tower Health network in Wyomissing and

Qualifications

• High school diploma or GED required; relevant experience may be considered in lieu of education.
• No prior experience required (entry level).
• BLS Certification may be required based on department.

Responsibilities

• Register patients and schedule appointments.
• Verify insurance information and process preauthorizations.
• Collect copays and balance payments.
• Scan documents into the EMR and perform clerical tasks.
• Maintain courteous and professional contact with patients, families and staff.

Skills

Customer Service Skills

Excellent Communications

Detail Oriented

Excellent Interpersonal Skills

Microsoft Office

Medical Terminology

Telephone Skills

Multitasking

Organizational Skills

General Clerical Skills

Computer Navigation

EMR Knowledge

Education

High School Diploma or GED

Relevant Experience Considered in lieu

Tools

EMR System

Job description

Tower Health is seeking a Patient Services Representative to register patients, schedule appointments and provide exceptional customer service. You will verify insurance information, collect copays, process preauthorizations and scan documents into the EMR.

Strong multitasking and clerical skills are essential, as is clear communication with patients, families, and staff. This role emphasizes accuracy, courtesy and teamwork in a busy department across the Tower Health network in Wyomissing and