Patient Services Representative - Wyomissing Family Medicine

Reading Hospital; Reading (Berks County); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

BLS Certification - Based on dept? (in

Reading Hospital environment

Job summary

Reading Hospital is seeking a Patient Services Representative to handle patient registration, scheduling, and clerical support. Responsibilities include verifying insurance, processing preauthorizations, collecting copays, and scanning documents into the EMR.

The role requires friendly interaction with patients, families, and staff to ensure smooth operations. Typical duties also involve handling various administrative tasks with accuracy and timeliness, contributing to the efficiency of the

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma or GED or relevant experience may be considered in lieu of education.
• BLS Certification - Based on department.

Responsibilities

• Patient registration, scheduling, and clerical support.
• Verify insurance information and process preauthorizations.
• Collect copays and balance payments and scan documents into EMR.
• Maintain friendly, courteous contact with patients, families, and staff.

Skills

Computer skills

Customer service

Detail oriented

Communications skills

Interpersonal skills

Clerical skills

Medical terminology

Microsoft Office

Telephone skills

Multitasking

Organizational skills

Education

High School Diploma

GED

BLS Certification

Tools

Microsoft Office

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.