Patient Access & Scheduling Specialist

Physician Recruitment; Winfield (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

Northwestern Medicine in Winfield, IL seeks a Patient Access Specialist to deliver exceptional patient service and schedule appointments. You will verify insurance, perform medical necessity checks, and maintain confidentiality in a healthcare setting.

Requires a High School diploma and 2-3 years of customer service or medical office experience, with strong communication and typing skills. On-site role with opportunities to collaborate across NM departments.

Qualifications

• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to questions and concerns and provides exceptional customer service.
• Interacts with hospital departments to schedule patients and verify information.
• Performs medical necessity checks and communicates options when appointments fail.
• Maintains patient confidentiality per HIPAA regulations.
• Collects demographic information and supports cross-training across departments.

Skills

Interpersonal skills

Verbal communication

Written communication

Typing

English proficiency

Multi-tasking

Customer service

Organizational skills

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine in Winfield, IL seeks a Patient Access Specialist to deliver exceptional patient service and schedule appointments. You will verify insurance, perform medical necessity checks, and maintain confidentiality in a healthcare setting.

Requires a High School diploma and 2-3 years of customer service or medical office experience, with strong communication and typing skills. On-site role with opportunities to collaborate across NM departments.