ENT Access Center Specialist III: Patient Access Lead

The Nemours Foundation; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

The Nemours Foundation is seeking an Access Specialist III to support the Otolaryngology Department across Nemours Children’s Hospital, Delaware, and partner locations. You will process scheduling requests, collect demographic and insurance information, and ensure timely creation of patient encounters with top-tier service.

In this role you will verify eligibility, manage registrations, and communicate financial obligations while guiding families through the scheduling and preparation process to

Qualifications

• High School diploma
• 3-5 years of job related experience required.
• Minimum three years of scheduling or administrative assistant experience is required.

Responsibilities

• Make outbound calls to families to schedule patient/provider requested appointments and follow up needed.
• Promptly answers incoming calls from patients/providers to schedule appointments for patients as needed.
• Process patient/provider consult requests received via email, EPIC in basket messages, or through the Nemours app.
• Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
• Ensures efficient processing and documentation of all information required for insurance verification, registration, and billing in the Electronic Medical Record (EMR) system.
• Schedule patient appointment according to established division guidelines and communicate updates and barriers in a timely manner.
• Verify insurance eligibility and authorizations utilizing the available resource tools.
• Monitors registration and insurance related items that fall into patient work queues to ensure timely claim filing.
• Refer patients to the Financial Advocates if financial assistance is needed.
• Educate the callers on the preparation for the appointment or requirements needed to ensure a productive visit.

Skills

Customer service

Communication skills

Insurance verification

EMR navigation

Education

High School diploma

Tools

EPIC

EMR system

Job description

The Nemours Foundation is seeking an Access Specialist III to support the Otolaryngology Department across Nemours Children’s Hospital, Delaware, and partner locations. You will process scheduling requests, collect demographic and insurance information, and ensure timely creation of patient encounters with top-tier service.

In this role you will verify eligibility, manage registrations, and communicate financial obligations while guiding families through the scheduling and preparation process to