Patient Access & Scheduling Specialist

MedNorth Health Center; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

MedNorth Health Center in Wilmington, NC is seeking a Patient Access Coordinator to join the clinical office team. You will prepare patients administratively for visits, manage registrations, verify insurance, and coordinate provider schedules to ensure accurate check-in and checkout.

The role requires strong customer service, attention to detail, and the ability to multi-task in a busy environment. You will help maintain compliant records while delivering a positive patient experience.

Qualifications

• High School graduate or equivalent, with healthcare exposure.
• Experience with practice management systems and online eligibility verification.
• Excellent interpersonal and customer service skills; ability to work in a fast-paced team.

Responsibilities

• Process patient registration and ensure all required fields are completed.
• Schedule patients with providers following the scheduling guide.
• Follow front office workflows and maintain a positive patient experience.
• Answer calls, assist with appointments, and verify insurance to prevent billing delays.
• Check in/out duties, collect balances, and coordinate follow-up appointments.

Skills

Customer service

Phone etiquette

Multi-tasking

Practice management systems

Education

High School diploma or equivalent

Job description

MedNorth Health Center in Wilmington, NC is seeking a Patient Access Coordinator to join the clinical office team. You will prepare patients administratively for visits, manage registrations, verify insurance, and coordinate provider schedules to ensure accurate check-in and checkout.

The role requires strong customer service, attention to detail, and the ability to multi-task in a busy environment. You will help maintain compliant records while delivering a positive patient experience.