Patient Access & Administrative Specialist

UNC Health; Kinston (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

UNC Health in North Carolina is seeking a patient access specialist to perform check-in/check-out, manage financial information, and provide patient billing assistance. You will use strong customer service and computer skills to support patients and families.

This full-time onsite role requires a high school diploma, prior medical office experience preferred, and the ability to handle insurance verification, CPT/ICD coding, and scheduling with accuracy.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• No licensure or certification required.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Computer skills

Communication

Teamwork

Education

High school diploma or GED

Job description

UNC Health in North Carolina is seeking a patient access specialist to perform check-in/check-out, manage financial information, and provide patient billing assistance. You will use strong customer service and computer skills to support patients and families.

This full-time onsite role requires a high school diploma, prior medical office experience preferred, and the ability to handle insurance verification, CPT/ICD coding, and scheduling with accuracy.