Patient Access Liaison (hybrid)

Boston Children's Hospital; Boston (MA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care and student loan subsidies

Job summary

Boston Children's Hospital is seeking a Patient Access Liaison in a hybrid role, Monday to Friday, 8:30am–5:00pm. The position focuses on centralized registration and scheduling for primary and specialty care, with patient and family interactions by telephone to address inquiries.

Responsibilities include collecting insurance information, handling prescription-related requests, and participating in team meetings. Prior experience in customer service or healthcare call centers is preferred.

Qualifications

• 1 year of related experience in customer service.
• Experience, preferably in a call center environment.
• Healthcare setting experience is a plus.

Responsibilities

• Provide centralized scheduling services for BCH Specialty Department Contact center.
• Interact with patients and families by phone to answer inquiries and provide scheduling options.
• Register patients by collecting patient and insurance information.

Skills

Customer service

Call center

Healthcare setting

Education

High School Diploma / GED

Job description

Position Summary:

Patient Access Liaison (hybrid) Monday- Friday 8:30am-5:00pm

Key Responsibilities:

• 1. Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.


• 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.


• 3. Registers patients by collecting patient and insurance information.


• 4. Gathers pertinent information for prescription and refill requests.


• 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action


• 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements

Minimum Qualifications Education:

High School Diploma / GED

Work Experience Required:

• 1 year of related experience, i.e., customer service


• experience, preferably in a call center environment


• or healthcare setting

Preferred: Scheduling experience in a healthcare setting

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes

• flexible schedules


• affordable health


• vision and dental insurance


• child care and student loan subsidies


• generous levels of time off


• 403(b) Retirement Savings plan


• Pension


• Tuition and certain License and Certification Reimbursement


• employee discounts


• discounted commuter benefits at certain locations

Experience the benefits of passion and teamwork.