Patient Access Liaison- Sports Medicine

Boston Children's Hospital; Waltham (MA); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Boston Children's Hospital in Waltham seeks a Patient Access Liaison to provide centralized scheduling, patient access support, and an excellent patient experience for our BCH Specialty Department Contact centers. You will interact with patients and families by phone, register patients, gather information for prescriptions, handle routine inquiries, and escalate non-routine issues to a supervisor.

Hybrid schedule after training with Monday–Friday work week.

Qualifications

• High School Diploma / GED required.
• 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting

Responsibilities

• Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
• Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
• Registers patients by collecting patient and insurance information.
• Gathers pertinent information for prescription and refill requests.
• Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action
• Attends and participates in team meetings as required. Contributes by making suggestions for process improvements

Skills

Centralized scheduling

Customer service

Call center experience

Education

High School Diploma / GED

Job description

Position Summary / Department Summary

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. Our BCH Specialty Department Contact centers handle patient access requests for Boston Children's Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.

Key Responsibilities

• Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
• Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
• Registers patients by collecting patient and insurance information.
• Gathers pertinent information for prescription and refill requests.
• Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action
• Attends and participates in team meetings as required. Contributes by making suggestions for process improvements

Education

High School Diploma / GED required.

Experience

1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting

Schedule

Monday-Friday, Hybrid after training.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.