Patient Access & Scheduling Specialist

Rebound Orthopedics & Neurosurgery; Vancouver (WA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental

401(k)

Life Insurance

Disability Insurance

Flexible Spending Account

Employee Assistance Program

Free Parking

Paid Time Off

Zusammenfassung

Rebound Orthopedics & Neurosurgery is seeking a full-time Patient Services Representative for our Scheduling Call Center in Vancouver, WA. The role focuses on patient communication, appointment scheduling, insurance verification, and referral coordination to ensure timely access to care.

You will work with clinical staff to maintain scheduling accuracy, support high call volumes, and uphold HIPAA compliance while delivering superior patient service and teamwork.

Qualifikationen

• High School Diploma or GED required.
• Experience in medical office or call center preferred.
• Familiarity with medical terminology and EHR systems.
• Ability to handle high-volume calls and type accurately.
• Strong grammar, spelling and communication skills.

Aufgaben

• Answer inbound calls for Scheduling Call Center and support coverage as needed.
• Schedule, coordinate and reschedule patient appointments per provider protocols.
• Verify insurance eligibility and assist with coverage review.
• Follow up on messages and emails promptly.
• Maintain confidentiality and HIPAA compliance.

Kenntnisse

Medical terminology

Call center experience

Multi-line phone

Typing speed 30 wpm

Customer service

Ausbildung

High School Diploma or GED

Tools

Electronic Health Records

Microsoft Office

Jobbeschreibung

Rebound Orthopedics & Neurosurgery is seeking a full-time Patient Services Representative for our Scheduling Call Center in Vancouver, WA. The role focuses on patient communication, appointment scheduling, insurance verification, and referral coordination to ensure timely access to care.

You will work with clinical staff to maintain scheduling accuracy, support high call volumes, and uphold HIPAA compliance while delivering superior patient service and teamwork.