Patient Access & Scheduling Specialist

CHI Mercy Health Valley City; Valley City (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Mercy Health Valley City in North Dakota is seeking a Patient Access Representative to support registration, admitting, scheduling, and patient access at multiple hospital points.

You will verify demographics and insurance, collect payments when appropriate, schedule appointments, and maintain accurate records in the electronic health record, delivering compassionate patient service. This fast-paced role requires attention to detail and clear communication across teams.

Qualifications

• High School Graduate or GED required.
• One year of relevant experience in healthcare is preferred.
• Knowledge of patient registration procedures and health insurance payers; real-time insurance eligibility verifications preferred.

Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, elevate complex situations as needed, and provide patient support by phone and other approved communication channels.

Skills

Customer service

Attention to detail

Communication

Technology proficiency

Education

High School Diploma or GED

Job description

CHI Mercy Health Valley City in North Dakota is seeking a Patient Access Representative to support registration, admitting, scheduling, and patient access at multiple hospital points.

You will verify demographics and insurance, collect payments when appropriate, schedule appointments, and maintain accurate records in the electronic health record, delivering compassionate patient service. This fast-paced role requires attention to detail and clear communication across teams.