Patient Access & Scheduling Specialist

East Tennessee Children's Hospital Association; United States; On-site; USD 37,000 - 46,000; Full time

Job summary

East Tennessee Children's Hospital Association is seeking a patient registration specialist who will act as the primary contact for patients and families, handling registration, insurance verification, scheduling, and resolving billing issues.

In addition to ensuring accurate records and timely information flow, the role requires strong communication, data-entry skills, and a professional, confidential approach in a busy healthcare setting.

Qualifications

• Excellent interpersonal, verbal and written communication skills required.
• Proficiency in data entry and familiarity with calendar applications and databases.
• Knowledge of customer service practices and principles.
• Strong research and problem-solving abilities.

Responsibilities

• Answers incoming telephone calls courteously and helps with inquiries or refers calls as needed, maintaining confidentiality.
• Field outbound calls (e.g., insurance referrals, medical records, waitlist management).
• Registers new patients and updates information in scheduling system; verifies subscriber data.
• Schedules follow-up appointments and provides forms for parents; verifies guardian information.
• Reviews procedure and diagnosis codes and assists with denials and record requests.
• Maintains confidentiality and professional conduct in all interactions.
• Completes end-of-day financials: balances credit card machines and communicates with Finance.

Skills

Interpersonal communication

Data entry

Customer service knowledge

Problem-solving

Education

High School Diploma

Tools

Calendar applications

Databases

Job description

East Tennessee Children's Hospital Association is seeking a patient registration specialist who will act as the primary contact for patients and families, handling registration, insurance verification, scheduling, and resolving billing issues.

In addition to ensuring accurate records and timely information flow, the role requires strong communication, data-entry skills, and a professional, confidential approach in a busy healthcare setting.