Patient Access & Registration Specialist

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical duties and act as a liaison for medical support services. The role emphasizes accurate data collection, documentation, and data retrieval using computerized systems.

The incumbent greets and guides patients, handles registration and insurance verification, and collaborates with multiple departments to ensure smooth patient access workflows.

Qualifications

• High school diploma or equivalent.
• 2–3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills necessary to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Job description

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical duties and act as a liaison for medical support services. The role emphasizes accurate data collection, documentation, and data retrieval using computerized systems.

The incumbent greets and guides patients, handles registration and insurance verification, and collaborates with multiple departments to ensure smooth patient access workflows.