Patient Access & Scheduling Specialist

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate at the Linden Oaks Allergy & Rheumatology office in Rochester, NY. The role involves greeting patients, check-in/out, registration, and payment processing in a per diem schedule (Mon-Fri, 7:30am-4pm or 8am-4:30pm).

The position emphasizes strong customer service and communication, with responsibilities spanning front-desk support, insurance verification, and payments.

Qualifications

• Two-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Computer skills

Education

Two-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate at the Linden Oaks Allergy & Rheumatology office in Rochester, NY. The role involves greeting patients, check-in/out, registration, and payment processing in a per diem schedule (Mon-Fri, 7:30am-4pm or 8am-4:30pm).

The position emphasizes strong customer service and communication, with responsibilities spanning front-desk support, insurance verification, and payments.