Access Associate (Per Diem, Days)

Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate in Rochester, NY to provide essential front-desk support. The role involves greeting patients, assisting with check-in/check-out, and coordinating scheduling while maintaining a friendly, professional environment.

Responsibilities include registration, verification of insurance, and handling payments. The position supports Allergy & Rheumatology in Linden Oaks with per diem, Monday through Friday shifts and requires strong communication

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients, providing direction as needed and scheduling patient appointments
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Intermediate computer skills

Excellent customer service

Education

2-year degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title : Access Associate

Department : Allergy & Rheumatology - Linden Oaks

L ocation : 10 Hagen Drive Suite 330 Rochester, NY 14625

Hours Per Week : 0, Per Diem

Schedule : Monday-Friday, 7:30am-4pm or 8am-4:30pm

Required Qualifications:

NA

Preferred Qualifications:

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$18.25 - $20.50

CITY:

Rochester

POSTAL CODE:

14625

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.