Patient Access Associate & Scheduling Support

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, manage check-in/check-out, and handle payments at the Allergy & Rheumatology front desk in Linden Oaks, Rochester, NY. You will verify insurance, register patients, and schedule appointments, contributing to a smooth patient experience in a fast-paced clinic.

The role requires strong communication, professional demeanor, and solid computer skills to support office workflows and patient services.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients, providing directions as needed and scheduling patient appointments
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication

Phone handling

Computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, manage check-in/check-out, and handle payments at the Allergy & Rheumatology front desk in Linden Oaks, Rochester, NY. You will verify insurance, register patients, and schedule appointments, contributing to a smooth patient experience in a fast-paced clinic.

The role requires strong communication, professional demeanor, and solid computer skills to support office workflows and patient services.